Click here to view general comments for a specific hospital:
- » Root causes of self-harm must be tackled (09-10-2014)
- » HSE figs 'confirm patients are suffering' (24-09-2014)
- » Shock report on mental care suicides (24-06-2014)
- » Medical card policy - then and now (17-06-2014)
- » Govt approves scheme to return cards (17-06-2014)
- » PAC chair wants health chiefs to resign (12-06-2014)
- » HSE had surplus of €31m last year (12-06-2014)
- » Govt halts medical card reviews (29-05-2014)
- » Medical card cut plan hits legal snag (29-05-2014)
- » Cancer patients hit by medical card cuts (19-05-2014)
- » Waiting lists on upward spiral again (15-04-2014)
- » HSE says €1.6m in top ups should end (14-04-2014)
- » HSE may outsource admin work (06-04-2014)
- » Finance control issues at homecare firm (03-04-2014)
- » HSE ultimatum on private practice (31-03-2014)
- » Health now 'doing less with less' (31-03-2014)
- » Shock findings in HSE agency audit (19-02-2014)
- » Two hospitals face fines over top-ups (14-02-2014)
- » Patients taken off waiting list 'in error' (13-02-2014)
- » Hospital filled CEO post without approval (04-02-2014)
- » Hospitals facing massive cuts (31-01-2014)
- » Service will struggle to meet demands-HSE (14-01-2014)
- » Cancer hospital chiefs got charity top-ups (09-01-2014)
- » Vincent's CEO gets nearly €300,000 (24-12-2013)
- » St Vincent's still tight-lipped on top-ups (20-12-2013)
- » HSE targets €1bn in cuts/savings (18-12-2013)
- » Ex-CRC chief got lump sum from charity (11-12-2013)
- » HSE denies it knew about CRC top-ups (03-12-2013)
- » Holles St not pay compliant - HSE (27-11-2013)
- » 'Pay compliance pledges not valid' (27-11-2013)
- » Holles St Master says all her pay authorised (21-11-2013)
- » Savita hospital defends record (18-11-2013)
- » Hospitals say cuts threaten patients (06-11-2013)
- » New drug cost-cutting scheme (01-11-2013)
- » HSE promises better info on medical cards (30-10-2013)
- » HSE denies medical card cull (30-10-2013)
- » €200m HSE bail-out now likely (23-10-2013)
- » HSE, Minister defend medical card system (17-10-2013)
- » Massive health cuts in 2014 (15-10-2013)
- » UHG and national maternity care slammed (09-10-2013)
- » IMO agrees to re-enter talks on doc strike (09-10-2013)
- » Junior doc strike hits services (08-10-2013)
- » Emergency patients face strike delays (08-10-2013)
- » Doctor strike now almost inevitable (02-10-2013)
- » IMO denies 'triple pay' claim (02-10-2013)
- » Health 'bailed out' five years in a row (24-09-2013)
- » 115% rise in waiting lists (15-09-2013)
- » New CEO for kids' hospital group (14-09-2013)
- » 15% of junior docs are agency staff (26-07-2013)
- » Children's waiting lists double (19-07-2013)
Below are the latest general comments as posted by people who have completed the online survey.
General reluctance/ refusal to discuss details of treatment and options (none identified and no clear explanation why; thus no discussion of risks possible). Did not answer if a risk assessment had been carried out in relation to a specific possible treatment being given. Refused to discuss on the basis it was to technical.
|This user's rating:||65%|
I came into the Day Ward in November 2013 and again in 2014. I must say I had a completely different experience in 2013 than to my admission this year. In 2013, I met few staff but the small few I met were fantastic!!!M y thanks to the student nurse who took such good care of me. My sincere thanks to Dr Giri, Dr Fernandes, and Linda who I met again later on St.Gerard's Ward. Thank you for being so kind and thank you to Dr Giri and Linda for their comedy show while awaiting Dr Fernandes for a second opinion. (Thanks for not cancelling me.) Together you made me laugh, It is wonderful to see staff getting along so well. My nerves were eased and all questions answered. It helped me feel a lot more comfortable and took my mind off the 'hospital setting'. As of this year, ALL staff were a different group. I met none of the named above and my experience was less than desirable.
|This user's rating:||92%|
Excellent care - could not have asked for more
|This user's rating:||97%|
Very disappointed with level of care from some, not all nursing staff. Delays in receiving pain relief, ongoing over a number of days. Informed that I would just have to put up with pain, despite describing it as excruciating. I was told to tell my daughters to stop complaining, when they requested that I be given regular pain relief. I had to ask for pain relief which I found difficult to do, as the pain was so severe. The pain was out of control before I got pain relief. There appeared to be no communication from day to day from nursing staff, with no improvement in the situation when discussed with ward managers.
|This user's rating:||68%|
The receptionists in unit 6 are great, they recall my name each time I visit and I notice they take the time to smile and be nice to all the patients putting them at ease. The nurses are the same and a great laugh. However I would rate the sharing of results very poor. Each time I have to prompt the doctors and chase them. I feel 'we would contact you if the results go the wrong way' is just a poor response. I want numbers and facts from them. I have HIV and to be honest, as a group, the Mater seem to speak down to us as if it's all above our heads to tell us the details. That's not the case and with my background I happen to know more about HIV then some of them do. I have HIV however I am not demented yet, I am not stupid despite the stigma and I am still human.
|This user's rating:||48%|
Other HSE locations should send the doctors and nurses to Navan for one week so they can learn and train how to really care again. Navan, despite being a small and old location, should be the new flagship of the HSE when it comes to treating the person not the disease. Thank you to the Navan team. The care I received made all the difference. Thank you!
|This user's rating:||98%|
Staff so nice despite being under-resourced. Delivery of my baby didn't go to plan and we received a diagnosis that we were not expecting on delivery, staff dealt with us so well. Staff in St Angela's & St Catherine's wards brilliant, working in tough conditions. Bogged down by paperwork. Socialworker Annmarie helped us so much. Great work being done in very under-resourced conditions. Staff in breastfeeding clinics very informative and helpful.
|This user's rating:||76%|
Nurse gave IV drug even when my daughter was screaming in pain!!!!!!!!! Refused to believe her that it was excruciating during administering drug. A horrible experience that i will never forget. For nurse to inflict so much pain on a little six year old was damn cruel.
|This user's rating:||31%|
The conditions on my ward I found to be dreadful. Toilets were not clean. Corridors full of equipment and stuff while there were empty rooms. The television room was depressing with stuff stored against walls and the chairs were filthy. I have travelled a lot and the only place I can compare it to is a hospital I was in in Eastern Turkey in the 1980s. Who ordered that corridors be lined with equipment. I can't understand why the staff don't make an effort to make the surroundings they work in look a bit nicer.
|This user's rating:||60%|
Absolute well-oiled money making machine. I happened to need to be hospitalised four times this year. On one occasion a nurse insisted on taking my insulin from me and said they would return it in the morning. I was in a private room and I told him I needed to keep it with me as I would need to take it in the morning when breakfast was served and that was the staff change over time. The nurse persisted and took the insulin. The breakfast was served and went cold. I didn't get my insulin back until 11am - and I should have had it taken at 8am. My sugar levels rocketed. The nurse did come back that evening and apologised. I had made a complaint and the nurse had checked with their manager to see if I should be allowed have the medication. I assured the nurse I'd been diagnosed as a child with diabetes and had been using insulin for over 40 years!! I also had to go x-ray to have a procedure done. I explained that I wanted to insure the specialist would do the procedure. I was two hours on the table for a procedure that should take 10 minutes. I didn't have the main specialist although I had been assured by staff I would have. I was in horrible pain. They called in a second doctor to help with the procedure. When I got back to my room, I got into bed and cried from shock and pain. I felt like I had done ten rounds with Mike Tyson. I didn't see a member of staff for hours after. I was also discharged to be nursed at home (IV) by a Home Care Nursing Team. I had to go back to the main hospital to have the line in my arm removed. It was done in a public waiting room. I asked to see the specialist (he had said he would meet me and remove the line). I was told he wasn't available. I went home feeling unwell. I ended up being readmitted within a month with the same condition. I complained in writing and was sent a standard letter in return saying I should have gone to my own GP. I had paid to be treated by this consultant and my GP hadn't had any input - so had I gone to my own GP she would have told me to return to the Hermitage. Unbelievably unprofessional and uncaring.
|This user's rating:||65%|