The ED department was a dreadful experience. Left on a chair for hours in pain with a drip. I was happy with the Beacon before this experience, my husband and I had surgery in it, but the ED is a joke. We won’t be back.

Excellent. Spent four days here and was back active in four weeks. Maha is a great ortho surgeon.

I spent four days in this hospital for an operation that was badly needed. Infection control was of the highest standard. Made me feel very safe and comfortable from what I witnessed. All aspects of my stay were top class(doctors, nurses, catering, cleaners etc..) Wish I had come to this hospital sooner than some of the other hospitals I have attended.

Well run hospital and very caring staff. Could not fault it. Bed management is very good and the nursing staff are caring and kind.

The toilet for the public patients to use in A&E is so scandalously filthy, something that hasn't changed even in the C19 pandemic. It isn't difficult to clean a toilet.

Due to COVID, my appointment with my doctor was delayed by seven weeks. I attended my appointment on time but, in the midst of the session, the doctor had a (presumably planned) online meeting for 40 minutes. I do not feel this is appropriate for a costly private appointment. No details of my diagnosis were explained; no clinic letter was sent to me despite a verbal agreement to do so.

Had an awful bad experience in this hospital a couple of days ago. Some of the nurses were so rude and constantly giggling away among themselves gossiping and were not so helpful. So unprofessional and they didn't seem to care much about their duties. There were a few nurses who acted very professionally and attended to their patients and showed they cared.

Mum, who is 89 was admitted, in May. She was there for 13 days. The management of her unit was appalling. Took me five days to find a doctor to talk to about her condition. Issues occurred on a daily basis, including waiting in a corridor for two hours for an ultrasound when all the time the machine was broken. No one asked her if she needed the loo /water/a blanket. She didn’t have the procedure and by the time she was back in her room, the tea was over. Later she got tea and toast. She was just wiped after that episode. I spoke several times to the head nurse, but no improvement in mum's care. I could keep going with stories...

General care was really good. Just a couple of things: - the nurse that was dealing with me seemed really afraid of contracting covid even though I had been asked the usual battery of questions on arrival to the hospital and I knew I did not have covid. She swung the stool with her foot and pointed to it. I looked at her and asked her did she mean for me to sit on the stool and she indicated that she did. Later when she was conducting a particular test, I would have been grateful if she had offered to cover the top half of my body so that I felt less vulnerable - this didn't make me angry, it was hurtful. Apart from these two incidents each person who interacted with me was very professional and warm.

Disappointed.

I am so disappointed with their services. I wonder how they would feel if they were in my place waiting and feeling pain and distress.

I feel much better going to Saint Vincent's instead of another hospital I previously attended. The friendliness of the staff was the primary reason of my change and I am satisfied now.

Maternity Outpatient Appointments - You should have to take a ticket on incoming. People skipping Q,nurses oblivious to this. You go by the rules for appointments and attend exactly at given time and then you don’t get seen on time. Terrible service and not efficient. No wonder people are so mad with health service. Nurses quite abrupt and two patients in at same time in same room having blood pressure taken and urine checked. No privacy or confidentiality.

Awful experience. Doctor was just so rude to my daughter who was in so much pain, not helpful at all.

Very pleased genuinely.

The care I received after I had my baby was really bad. I am a first time mother and I received little to no help from the midwifes. My partner was not allowed in due to Covid and the midwifes did not help me with anything that my partner would have. I had my baby on Monday and was not able to wash myself till Thursday (when I was at home, discharged that day). No midwife would help to mind your child if you want to shower so I had to wash the blood off myself with wipes. My baby was never washed even after I had requested, she still had blood on her body when I was going home. I had a full episiotomy and was not once offered assistance by a midwife. I also was given the wrong going-home time on the day of my discharge three different times. This midwives in the aftercare section really need to work on their interpersonal skills. There was of course some that helped, but they couldn't do it all, while others refused.

The care I received from my doctor and his office was outstanding, however I was left waiting for over an hour for tests in the relevant department due to poor communication. I get better service at my vet. I witnessed, who I think was a manager speaking with the receptionist very rudely. Once the tests were finally completed and I was ready to see the doctor I was waiting minutes and he was excellent and explained everything clearly. His secretary offered me a discount despite the delays being nothing to do with her. I would highly recommend this doctor but cannot recommend the Bon Secours.

Mater Private Hospital costs extra on my health insurance but I get excellent care there.

I have been admitted as a day patient on a number of occasions. From the moment of checking in to leaving, the level of care I received was outstanding. Everyone I have come in contact with has treated me with such a degree of respect and kindness, which means so much when you’re undergoing treatments. What I find to be totally outstanding is the level of cleanliness with the stickers on each item, i.e. chairs in the waiting area to the bed I will need while there. The ladies in the kitchen that bring me coffee and toast following my treatment, I could hug you. To all the nursing staff thank you for all the checks you carry out on me while in your care. No words can ever express my gratitude to all of you.

As I’m relative new to the area I have to say I’m very lucky to have Bantry Hospital nearby. Any time I have gone there the level of care and respect has been brilliant. From removal sutures and the treatment I received when I burned my hand was so professional and still able to make me laugh. Everyone is so kind and thoughtful. rnI have to mention a special nurse Brid as she makes my time with her so informative also so dignified. Also a mention to the best Physo Susan, you got me moving each time following surgeries. Thank you all for your kindnesses.

Excellent maternity care. Amazing midwives, excellent doctors. All staff are fantastic. I had a very positive experience despite a difficult delivery. Portiuncula maternity is excellent.

Just love this hospital, it was like a holiday camp. I was a bit under the weather but each day was a recovery day. Went into the Bons very sick and came out feeling I had recovered 100%. The staff are just brilliant.

All staff very helpful and kind. Nurse Sandra even carried my bag down to car park.

Some of the nurses, particularly on nights, were excellent!!

The consultants I dealt with were shocking. My experience was positive other than for the awful treatment I received from two consultants I saw there. I was spoken down to, patronised, also I was prescribed medication that I was NOT meant to be taking. I wish to continue care within the Rotunda because I appreciate the midwives and I feel very comfortable in the care I have seen there so far but I’m genuinely scared to attend one particular clinic anymore, which clearly is an issue.

Labouring during the Covid-19 makes everybody nervous. I would like to say thank you for great care and support to all hospital staff in these difficult times. They made everything easy, not make me thinking about the virus. You're all doing a great job!!!! Thank you.

Last night I was sitting in the waiting area of casualty for the third time during lockdown. I was waiting on my roommate that has been here three times (once in an ambulance) because he is sick. The first two times, he was sent home without a diagnosis and told to return if the symptoms persisted. Tonight we returned on advice from his GP. I understand that the hospital staff around the country are being worked to the bone at the moment due to Covid-19, but what he has endured in these visits is heartbreaking. I have watched him suffer for three weeks with a very serious problem that has still not been diagnosed but his GP is concerned and cannot refer him to a specialist until after this pandemic. He cannot wait that long, he’s in constant pain. When the doctor arrived to asses him, he was asked; “What is your end goal here as you keep making trips here”. WHAT KIND OF QUESTION IS THAT? Obviously he is there to find out what is wrong with him and get better. I am so disgusted that this happened and that I couldn’t be there to defend him. That is the most upsetting thing I’ve ever heard. We would not be here if it wasn’t 100000000% necessary. When he was offered a bed he was quite hesitant because the nurse acted as if he didn’t need it and he didn’t want anymore horrible comments made to him in his already vulnerable state. She then scared him into taking the bed by telling him “What if you drop dead when you leave?” After telling him an hour earlier that it definitely wasn’t anything life threatening. I had to make my own trip to the Emergency Department during this pandemic and I was treated in a very similar manner, which resulted in me leaving the hospital in tears, in extreme pain and strong pain killers and with no diagnosis. What are medical staff being paid to do if they don’t tell you what’s wrong with you? I do understand that there are some AMAZING medical staff out there, I have the pleasure of having some in my family. I am so grateful for the good medical staff out there that care but the staff that treat vulnerable patients this way, makes me so sad.

Every single member of the Beacon staff I met was polite, professional and made me feel like it was their sole job to look after me. It started with the Emergency Department where I was examined, sent for a CT scan, diagnosed and later admitted. The next day I had my operation, the next I was discharged. Every step of the way, every staff member from admin, porters, nurses and doctors to my consultant, they all behaved with such dignity, respect and professionalism.

Excellent professional treatment from all the professionals bar a few examples. I saw a patient being collected from our semi private room. Two members of staff, a nurse and a cleaner/ attendant, found an item she had left behind. Had I been well I'd have jogged after her and have met her before she got to the front door. The two ladies just shrugged, colluded and left it for someone else . And that was my experience of the culture in day shift. I made a few reasonable requests considering I was confined to bed after a complication, my new roommate was elderly, she has a few more needs than I had. We were both told 'I'll be back' or 'in a few minutes'. I knew at one point I was about to be sick and the response was almost annoyance that the nurse couldn't actually say wait this time. They were in first gear, and slow to respond, I felt I was imposing. Having been a patient in another hospital with super nursing care I was astounded. The night staff on the other hand were fabulous, caring, and kind.

Very well treated by amazing staff, given fluids for dehydration and IV antibiotic for pain and infection. Very well run hospital.