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Hospital News
- » COVID close contact health staff back to work (13-01-2021)
- » Concern about ED care in the future (08-06-2020)
- » Public-private hospital agreement reached (31-03-2020)
- » 2,000 hospital beds needed in next two years (20-01-2020)
- » HSE apologises for ED overcrowding (07-01-2020)
- » Government has "betrayed" patients and staff (16-10-2019)
- » Consultants agree to meet Dept of Health (03-10-2019)
- » Hospital patients facing "chaotic" winter - IMO (25-09-2019)
- » Urgent Care Centre for children opens (26-07-2019)
- » Thousands of nurses on strike (28-01-2019)
- » Overwhelming capacity problems in health service (07-01-2019)
- » Hospitals not dealing with complaints properly (14-11-2018)
- » Trolley figures could hit 1,000 this winter (17-09-2018)
- » 6,800+ patients on trolleys in June (02-07-2018)
- » Concern over pressures facing health staff (05-03-2018)
- » Hospital waiting lists 'out of control' (20-07-2017)
- » Children waiting up to five years for eye care (23-03-2016)
- » ED nurses to be balloted on industrial action (04-11-2015)
- » 7,700+ patients on trolleys during May (12-06-2015)
- » ED patients 'will die' due to overcrowding (06-01-2015)
- » Root causes of self-harm must be tackled (09-10-2014)
- » HSE figs 'confirm patients are suffering' (24-09-2014)
- » Irish drinking well above OECD average (02-07-2014)
- » Shock report on mental care suicides (24-06-2014)
- » Medical card policy - then and now (17-06-2014)
- » Govt approves scheme to return cards (17-06-2014)
- » PAC chair wants health chiefs to resign (12-06-2014)
- » HSE had surplus of €31m last year (12-06-2014)
- » Govt halts medical card reviews (29-05-2014)
- » Medical card cut plan hits legal snag (29-05-2014)
- » Cancer patients hit by medical card cuts (19-05-2014)
- » Waiting lists on upward spiral again (15-04-2014)
- » HSE says €1.6m in top ups should end (14-04-2014)
- » HSE may outsource admin work (06-04-2014)
- » Finance control issues at homecare firm (03-04-2014)
- » HSE ultimatum on private practice (31-03-2014)
- » Health now 'doing less with less' (31-03-2014)
- » Shock findings in HSE agency audit (19-02-2014)
- » Two hospitals face fines over top-ups (14-02-2014)
- » Patients taken off waiting list 'in error' (13-02-2014)
- » Hospital filled CEO post without approval (04-02-2014)
- » Hospitals facing massive cuts (31-01-2014)
- » Service will struggle to meet demands-HSE (14-01-2014)
- » Cancer hospital chiefs got charity top-ups (09-01-2014)
- » Vincent's CEO gets nearly €300,000 (24-12-2013)
- » St Vincent's still tight-lipped on top-ups (20-12-2013)
- » HSE targets €1bn in cuts/savings (18-12-2013)
- » Ex-CRC chief got lump sum from charity (11-12-2013)
- » HSE denies it knew about CRC top-ups (03-12-2013)
- » Holles St not pay compliant - HSE (27-11-2013)
Below are the general comments as posted by people who have completed the online survey.
Listing 1 to 30 of 12,130 comments.
The A&E service were second to none, clean quick and very well presented and staffed even during a pandemic. The doctors and nurses could not have done any more to help. Really brilliant people. Brilliant staff and service highly recommended.
This user's rating: | 99% |
All the staff were just amazing in every way. Couldn't do enough to help. Great hospital.
This user's rating: | 96% |
I will always be forever thankful to Dr Rosie Harkin and her team for the safe delivery of our three children. Our first-born was an emergency C-section followed by two planned. During each, I could not be more thankful for the professionalism received. Our last arrival came in the middle of Covid and although it was a hard and different experience given my husband couldn’t be there as much as in the past, I couldn’t be more thankful for the wonderful care I received post-section from all on the postnatal ward. Each person I met from the students, kitchen staff and the fantastic midwives were truly fabulous, each with a smile and a kind word. My bell, which I hate to ring, was answered quickly and with no issues. One midwife that I really believe to be a credit to the hospital was a midwife called Rebecca from Dundalk, she was so lovely polite and so dedicated to her job. She advised that she was due to be on holiday and was doing overtime due to staff shortages and she did so with such ease. I can’t speak highly enough of the wonderful care we received in the midst of the Covid pandemic, in a time where staff are under such pressure and for this I will always be thankful to each and everyone of you who showed such outstanding care. A final thanks to the lovely anaesthetic and theatre staff, again the most fabulous nurse, Louise, kept us calm offering huge reassurance. Again an absolute credit to OLOL. I’m only sorry that I can’t remember all the names to name all individually. Thank you to all.
This user's rating: | 100% |
I went in with ongoing respiratory issues on Christmas day. Knowing that I would end up in the Covid dept, I was concerned. Once I opened the door, my concerns left. 100% professional set-up. For further tests I needed to go to the main building which is 20-30m away which takes 1-2 minutes. While waiting for the numerous test results I was given a turkey/chicken sandwich and a cup of tea. Apart from there being no cranberry sauce on my much enjoyed butty, I couldn't even think of a fault. 10/10
This user's rating: | 95% |
Elected to have an important scan here as it is listed as a high tech hospital and I also didn't want to be hanging around other hospitals during Covid. Wait times were very good and scan happened quick enough, but I didn't appreciate the nurse asking me all sorts of personal information as we walked in a public corridor towards the scan area, where lots of people could hear. In the waiting area, there were also other people and the questions continued. There should have been some privacy offered for this. When the scan was finished, I was just led out of the room back to a changing area. No instruction, no guidance. I had to wait and eventually ask someone was I finished and could I leave? I was then told that results of scan would be quick as "they were very fast in the Beacon", but four days later I'm still waiting for a consultant to review. Contacted hospital every day to get an update, was essentially told that it was 'outside their control' and the result would be ready when it was ready. I find this highly unprofessional and unacceptable. I feel like it's a case of, "we've got your money for the scan, so we're not too bothered anymore". Meanwhile, I'm still in agony and can't do anything. Never again.
This user's rating: | 55% |
Elderly relative treated condescendingly by nurses and ancillary staff. Not helpful to very ill and vulnerable person. Made him feel he didn't matter.
This user's rating: | 52% |
My daughter had a medical issue and attended Beacon Emergency Department for an urgent diagnosis! Due to Covid restrictions, she had to present alone. There was somewhat of a delay (4 hours) but that was to be expected in an ED environment (albeit a private hospital!)....what was not expected was the uncaring, disrespectful, rude and unprofessional manner of the diagnosing doctor! Previously attended (prior to covid) as a result of a road traffic accident - was wholly unimpressed on this occasion too! Would definitely NOT recommend this ED to anyone!
This user's rating: | 31% |
This is a great hospital. I worked here for years and was always looking after patients the way I wanted to be looked after. The hospital staff were lovely to me when I came into the hospital with a dislocated finger and broken hand and I would definitely come back to this hospital again.
This user's rating: | 97% |
The consultant was of very poor performance when it came to the after-care of the patient concerned. After the surgery, the patient was complaining of servere pain while crying to the consultant, but was dismissed as an exaggerator. The patient was told to go home, but she had been told specifically before the surgery that she would have to be kept in over night to be monitored after the surgery, but this never happened, nor was it consulted with the patient beforehand.
This user's rating: | 39% |
Overall very pleased with Beacon Hospital. Had a pleasant experience there. Felt safe (from Covid19) there and was taken care of by all teams. Got follow-up if required. Would highly recommend Beacon Hospital from my personal experience there. Thank You Beacon Hospital and Happy New Year (2021) ❤️!
This user's rating: | 28% |
I was seen in the day ward after being earlier admitted through A&E. When I was eventually seen by the doctor he insisted on speaking to me like I was a child. He proceeded to tell me I was fine and refused to take my blood pressure saying it was high because I had 'white coat syndrome'. I have a particular condition so he put everything down to that without considering ruling anything else out. He eventually agreed to do an echo but still refused to take my blood pressure. I went home with a prescription for medication I didn't need for a condition which he insisted I must have as a result of my other condition. I rang my GP the following day who agreed to give me a blood pressure monitor for 24 hrs. I wore the monitor for the agreed time and it turns out I do indeed have hypertension. I'm now on a blood pressure tablet along with certain lifestyle changes. I will never agree to be seen by that doctor again. He was ignorant and rude.
This user's rating: | 72% |
Excellent service, efficient. Felt very confident with medical and nursing team.
This user's rating: | 96% |
Attending A&E and being treated as an inpatient for two weeks during a pandemic wasn't in my plans for 2020, but general emergencies do arise. Although I was concerned about catching Covid-19 during my stay, I found the hospital staff very conscientious about cleanliness and safety protocols. As no visitors were allowed, the friendliness of staff across the board really helped and the care received was second to none.
This user's rating: | 92% |
Appalling service, no real, patient care. Patient had to be cared for by a relay of relatives. No attempt to assist patient during mealtimes; food just left there and then taken away. Wrong drugs administered on at least one occasion. Appalling attitude from nursing staff and some support nursing staff; many of the contract caterers were great, interacting positively with patients and being human. No doctor obviously in charge; one person did appear to do a well-handled end of life conversation.
This user's rating: | 29% |
My daughter left her teddy behind and the staff just threw it out. Not one member of staff had any empathy or understanding of ASD and anxiety.
This user's rating: | 41% |
Saint Luke’s is a fine hospital where all the staff I have encountered in many admissions over the past three years have shown a quiet pride in their work and a professionalism in their care of their patients and their families. Some members of the public need to be respectful of your staff who do a tremendous job in extremely difficult circumstances. Improvements in facilities underway at present will assist your staff in delivering enhanced patient care. Well done.
This user's rating: | 91% |
A huge thank you to the staff at St.Cecilia's ward and the amazing cardio-thoracic surgery team. If you are having surgery there, you are in very safe and comforting hands.
This user's rating: | 93% |
Excellent hospital with great staff. Student nurse Niamh Kelly is outstanding.
This user's rating: | 98% |
My Dad was admitted in an emergency situation and the staff were great. They stabilised him and he eventually was transferred to the ward, but it was downhill from there. His bed sheets weren't changed, he was offered no help with washing or dressing and I don't want to hear about staffing levels versus patients as there was plenty of staff. His admission was pre covid-19 but I'm only getting around to writing this now. My Dad was sent home with absolutely no education on his medication and considering there had been several changes in his medication during his stay, we found this outrageous. We looked at his discharge advice sheet which, besides his basic information, was absolutely useless to give to him. Thankfully his daughter is a nurse so she was able to sort him out. His prescription that he was sent home(late on a Friday) with had so many errors and it took several phone calls to try and sort it out. Turns out it was a prescription for someone else, they had put the wrong label on the prescription. When we rang and informed the ward of the issue and to complain they didn't really seem to care and just said his daughter is a nurse she can sort it. As I said if your an emergency,it's the best place to be, but the after care/ward care is not good.
This user's rating: | 31% |
Both of my parents have been here and both have had great care, ironically by the same nurse, Pamela. Both my parents can't speak highly enough of her and say that she went above and beyond for them. She looked after my dad for longer as he was in longer and he knew it was going to be a good day if Pamela would walk into his room and was looking after him. Most of the staff were lovely but he did wonder why some of the nurses became nurses as they didn't seem to have the same passion for the job as the older nurses. He didn't like the attitude of some of the younger nurses towards the care assistants. To my dad, it seemed the younger nurses(some student nurses) felt they were superior to the care assistants. Dad found it hard to not be able to have visitors, especially mom, because of the covid restrictions but he said Pamela and Maureen were great to distract him or sort a call between him and mom. He honestly can't say enough good things about both Pamela and Maureen. Dad has been in and out of the Bons for years and the one thing he has noticed is how crazy busy it has become, the staff are completely run off their feet. He also felt the demeanor of all the staff in the hospital has changed and had been changing for a few years and not in a positive way and when you look at some of the reviews, the impression I get is that the management wouldn't be the nicest or the most supportive people you could get and probably more focused on the finances than patient/staff welfare.
This user's rating: | 76% |
Attended the breast clinic after GP referral. During my exam a male entered the room accidentally. They wouldn’t give a mammogram because I was not the right age yet and according to them low risk. Good news though I will be the right age in six months and at that point I can ring and try book that scan. Oh and for my treatment and pain a nice hot shower should do it! Now I appreciate that there is major pressure in hospitals and what they consider low risk is not prioritised but to use age as a reason not to give someone a scan is just plain wrong. Not only that but the hospital is badly run down and in some areas very dirty. A lot of paper used that means your personal information is far from secure. I will be requesting a second opinion and looking to get the tests they wouldn’t give me elsewhere.
This user's rating: | 25% |
Couldn't do enough for their patients at the eye clinic, caring and kind, excellent service, would highly recommend.
This user's rating: | 100% |
Came into A&E by ambulance with concussion from a head injury. Was left all night alone on a bed with neck brace. I was alone from 1am till 10am the next day. Had MRI scan and while that was all good, I was left with an injury that wasn't even looked at or cleaned the whole time I was there! I needed stitches but didn't receive them and a year later it still hurts to touch.
This user's rating: | 36% |
The staff were extremely rude, as was the receptionist. The nurses did nothing but sit in a group gossiping, they never seemed to be doing anything. Half of them didn't wear masks or the masks were hanging round their chins. The hospital was filthy. The toilets were filthy. There was a man here in A&E being sick. We had been there almost three hours and the poor man was still bring being sick. He had asked for water, but they said they had no access to water over Covid. This is the most ridiculous thing I've ever heard, they wouldn't give him a glass of water. Some staff had no bedside manner and were quite rough with patients. There were no seats available as they have all been taped off, so only about seven seats, but 14 people, so seven left standing with no access to drink or food machines, it's a joke.
This user's rating: | 30% |
Great care, top marks to all.
This user's rating: | 100% |
The doctor managed to miss three fractures in my x-ray. Gave me a walking boot, which he shoved my foot into, as I couldn't move it much myself and lucky I had my own crutches to get about or he was making me walk on it. Gave me an appointment to review in two weeks time. At that appointment, they were very good but still only found one fracture. I was referred to another hospital where they did a CT scan and saw three fractures. I then had to get surgery to fix one of the fractures, which probably would have been ok if a cast was put on straight away, rather than two weeks later. I had to wait almost a week to get surgery, so three weeks total before anything was done with my fractures!! Absolutely ridiculous and is costing me a lot of money between having to take time off work and the stay in hospital and the prescription!
This user's rating: | 59% |
Restrictions on partners are unnecessarily cruel for women who have just given birth and gone through surgery and are then expected to care fully for a newborn baby.
This user's rating: | 60% |
I asked the doctor for a second opinion? She said No. I asked could I see a male doctor? She said No. I asked could I see a another specialist? She said No. The health service in this country is diabolical.
This user's rating: | 20% |
My Dad was admitted in late 2019. He spent nearly three months in the one ward. It took doctors nearly two months before they started to do anything. We were waiting on scans to happen in Dublin and we were practically told the hold up was because of the time of year and it being Christmas. On one occasion my Dad went to Dublin for a scan and had been fasting from the day before. When he arrived back to Sligo after the scan it was nearly four o'clock and he still hadn't been given anything to eat. I rang and spoke to one of the nurses on duty and I was more or less told that they were understaffed and he would get food at dinner time, which was after five o'clock. Several times I had to ring and complain that my father had not been showered or his clothes changed in a couple of days. On another occasion my father was sent to Dublin for another appointment. They allowed myself to go with him. When I arrived that morning to go for the appointment I was told he would be going in a taxi to Dublin and that it would be just myself and him going. I was 8-months pregnant. I had to help my Dad in and out of a taxi and into a wheelchair while the driver just sat there looking. The porters and dinner ladies had more compassion for patients than the nurses or doctors had from what I witnessed. Trying to get an appointment with the doctor was impossible and when you did get a chance to leave a message it took days for them to get back to you. The way my father was treated for his time there was disgraceful.
This user's rating: | 43% |
Well done to all staff from once I stepped into A&E until I was discharged.. And Joe the porter who was so kind and friendly with such quick wit!!! Loved it. Many thanks to you all.
This user's rating: | 96% |