The urology team were overall excellent and very respectful and pleasant to deal with (with a couple of exceptions - one in particular needs to brush up on their communication skills i.e. dismissive of concerns and not following up on queries). My husband was left languishing far too long before the operation he needed was performed (not blaming medical team for this as decisions are made by hospital management). However the attention he received from the surgeon after the operation was faultless. The surgeon was a very kind, gracious and unassuming person who really seemed to care about his patients. Also the nurses in the ward work hard and are very competent at what they do, but there are far too few of them. To support them there are a number of agency care assistants and the level of professionalism and support they offered varied greatly. This became more obvious in the evenings. A few of them shuffled on to the ward and then seemed to plop down on the nearest chair and go on their phones for much of the evening and gave the impression that they didn't like to be disturbed, while others couldn't do enough for you.

Hours waiting for basic test, no information given to you. Absolutely useless hospital.

Worst experience ever. Lazy staff, lazy nurse. Nightmare. Asked at reception for waiting time and receptionist would not tell me average waiting time.

I had maggots falling on my head in the A&E waiting room. I saw cardboard bowls filled with vomit being poured into waste bins and left there to fester by the cleaners. I was yelled at by a nurse for something outside of my control. In the end the doctor I was seeing told me "I give up" and referred me to another hospital, which I was in no condition to travel to. For a specialist to simply give up was rather demoralising to say the least.

The cleaners in the hospital didn't do a good job, not where I was anyway. My locker was not cleaned. Someone else's bum cream, a dirty basin, and another bum thing were left in it. They seem to be using dirty water and dirty cloths, which they use on everything and anywhere.

Dear nursing staff, thank you for your dedicated care and attention in extreme and unnecessary working conditions of a country rich in education, skills, and professionalism.

Nighmare! My friend was admitted in severe pain after hours wait in emergency department. She asked to speak to doctor, but didn't see one till next day. She asked nurses for pain killers but nurse seemed indifferent. A healthcare assistant was very loudly ringing patients families giving them updates on doctors reports? No one was there to assist patients with meal times. So one woman went without her meal! One woman with a clip board was marching up and down corridor yelling at nursing staff. She didn't wash her hands entering or leaving room. I would rather go to next county for treatment then ever go to this horrific place!! Should be zero star experience, one star is too kind!

Beacon is a money making machine that is poorly run. For the money the hospital charges, they should run regular trainings for doctors, who should be trained to treat their paying clients with a bit more respect. For 250 EUR I learned that I should make arrangements to ensure that I never go to Beacon in the future.

Roscommon University Hospital has a great staff ethos. Staff genuinely care for their patients and will attend quickly to any call for assistance.

The entire experience was horrific. I was discharged seriously ill and spent five weeks in critical care in another hospital.

A million thanks to the managers, nurses, radiologists, nurse specialists, care assistants, catering staff, cleaning staff and others I may be forgetting, for the effort, information, hard work, compassion, dignity and respect given so generously! Thanks. 10/10.

Why this minor injury unit isn’t better funded with longer opening hours I do not know.

Appalling experience. Bumper to bumper trolleys in A&E. A drunk on the adjacent trolley kept reaching over and touching my son who was very sick and getting freaked out by this. Then they put him on a ward with all old men and not even in a designated spot, but behind a doorway even though he suffers from seizures. Truly the entire place is an absolute disgrace.

36 hours on a trolley at 91 years of age. No proper food. No privacy. No cleaning. No medical care. Ward overcrowded, impossible to clean and only one lavatory, food poor and unhealthy (chicken nuggets)! Never saw a consultant. Visiting hours very restrictive for visitors flying in or undertaking 8-hour car journeys. Ward closed to visitors due to Noro virus, leaving our mother stranded and isolated. In Germany where I lived, a government would fall if it did this to the elderly. The hospital would be closed down for deep cleaning.

The one major complaint I have was when my son was discharged. There was a long wait for a wheelchair. I approached a staff member who was locking up a wheelchair. When I explained that I needed one to bring a child who was discharged to the door, he refused to give me one and said they were for patients to go to their appointments on time. I said it was for a patient who was going home, he refused and walked away. After a long wait I eventually found a nice staff member who gave me one while all this was going on. This is just not acceptable when a patient is feeling upset as they want to get home.

I would like to thank all the staff on the day ward. This is a busy ward and I was looked after 100%. I had a late operation and had to be kept overnight. The nurse on duty, even though her shift was over, went out of her way to make sure I was looked after before leaving. Wish I knew her name to thank her. Don’t knock these people, they work hard.

My doctor was excellent. I did send in a complaint about the treatment I received in one department, which I emailed to the nurse in charge, but got no reply.

My room while I was there was so lovely especially the view over the rooftops in Dublin. The overall general care was lovely.

ENT in South Infirmary were and are fabulous. Went in there very sick and six months later am back to excellent health simply because of their expertise and care. What a superb team. I will never forget the kindness shown. Also the team in ICU, really lovely. Medical students in there are very lucky to be able to learn from the best. Thank you to all in there.

A big thank you to all the very hardworking and very kind staff in A&E in Portiuncula who looked after my baby daughter and son last week. Despite having to deal with so many patients in such visibly difficult conditions, they took the best of care of my children and were very reassuring. Thank you to all.

Can't rate them highly enough.

Was admitted for an urgent issue and was seen straight away. The junior team of doctors were clueless, eventually the consultant came and got things going in the right direction. Was badly treated by a nurse trying to get blood. The nurse never spoke to me, was just was as cruel as hell.

One nurse on my ward sat with me and nothing was too much. I could see she was busy but it was like I was the only one there. She was so calm and kind. I won't forget her kindness.

Unfortunately there was an inconsistency with who took care of me within only a couple of hours at the hospital. It took a while before I got the care despite the hospital being quite empty when I arrived at 5am. The doctor almost forgot to properly take care of my health issue. The nurse (who was outstanding) reminded the doctor and and made sure everything was done correctly. I had been many hours in the hospital by then and already wanted to leave when the nurse recognised that I still needed treatment. In addition, I was not tested scanned and did not receive any diagnosis. I fainted unexpectedly in the middle of the night and woke up seeing blood dripping from my face. Still no answers as to why this may have happened. I had to consult my GP later on to get any potential answers to that. Overall the experience made me more scared of any medical issues I may have in the future since I did not feel that I was well taken care off. The situation was already scary, the lack of care made me feel like I (and others) could die if I don't have a family member around that advocates for my health. Even if the doctors access that the situation is safe, talk to the patient and clarify what the symptoms may or may not mean or what to do if certain symptoms appear again.

For first baby, good care received in antenatal ward, bad experience in main ward pre-delivery, not enough staff, didn’t listen to my needs or take time to explain anything to me. Despised postnatal ward after emergency c section. Horrible experience. Treated very badly by one midwife in particular who was on night duty when I was there. She made me feel stupid and spoke very aggressively to me, it was very distressing. She was nothing short of a bully. Little or no support received!! Felt it was more of a baby factory than a baby hospital that I now refer to as “Horror Street”. Would never go back.

I was looked after very well when diagnosed at 30 years old with breast cancer. My problem was getting diagnosed due to age.

Saw a senior manager giving out to a young member of staff and she was crying. Staff are miserable. Not enough staff

I went to A&E around 23:00 one night with a deep cut on my right arm ring finger. It was just cleaned and I was sent back to admission area. I tried to get information about waiting time. I was told there were 22 patients ahead of me at 3am. At 4am, I requested info about my admission or doctors who are responsible/on duty in the clinic. I requested written document that I am at my own risk to leave. They said only doctor can give information. Again I requested on-duty doctors names and admin personnel told me they would get manager. Than security appeared and told me to leave waiting room. They told me they will not give me any information as I was not admitted, even though I was triaged, therefore they have no responsibility to do or to provide information. I have security conversation recorded. I informed them before about recordings. Why security escorted me? As I was asking too many questions without any increased tone of voice, they blamed me that I was harassing people. As a summary I was not admitted and do not exist in the records, although triaged in the system. I left in cooperation and pure respect. Everything should be in records.

Unfortunately on arrival at the main A&E where all patients have to check in, there was no one at the reception desk. There was one man and a child there before us. After a few minutes a security guard came in from the outside area and said they would be back in a few minutes. There was no one else in the waiting area except for us and the other man and the child he was with. After another few minutes the security guard passed back and said is there still no one back and we said no obviously. There was no one to explain to that our child was sick, there was no bell to ring for attention, nothing. After another few moments a staff member came out from the inside corridor and went out into the security office. After a few minutes they came back in, went into the A&E reception office and I passed over the letter from the GP, they didn't speak two words to us. I was so disgusted with their attitude and the faces they kept throwing as if we were a complete inconvenience to them, that I asked what their name was. Clearly this staff member needs to go on a customer care course because they have absolutely no idea how to deal with people never mind people stressed and upset with a sick relative or friend or themselves ill. Unfortunately the food on the ward was a disgrace. Our child actually refused all meals he was given except for cereal and toast. The meals served were clearly cooked in advance - rubber texture of the chicken, the starchiness of the chips, and that's another thing, what about encouraging healthy eating in sick children. I was in hospital as a child and clearly remember soup being served to us with fresh rolls every dinner time before meat and veg were served and if you ate that you were offered ice cream and jelly. I can't fault the treatment our child got overall. Just a shame about the staff member in A&E and also a real shame that the kitchen manager isn't made to sit down and eat the food they are serving at the time it is being served to the patients.

My doctor was the most ignorant doctor I have ever met and was absolutely useless. I arrived at the hospital for a planned procedure to be asked by this doctor what they wanted me to do. Ended up with complications from the procedure this doctor performed, which I am still dealing with a year later.